Digid is an identity verification software that enables businesses that need their user verification to achieve it faster, efficiently, and safely. The term user refers to and is not
limited to customers/patients/students/vendors/employees etc.
Your answers to any questions that Digid asks you for processing your data are optional and without any compulsoriness.
What does Digid do?
Digid verifies the identity, performs other checks associated with an identity, provides authentication services and other related services with the sincerity to protect privacy and the security of identity.
Who are involved?
1. Digid’s Customers
Businesses or organizations that have availed of Digid’s services to verify the identity or carry out checks related to that identity.
2. The end-user
The end-users are individuals whose identities need verification from our clients using Digid’s services. We collect the end-user information from our clients or directly from the end-users themselves.
3. Information Providers
When our customers need to perform additional checks about users, they may connect with a suitable agency (governmental or non-governmental) who can provide that data.
What information is collected?
The information we collect from an end-user depends on the checks carried out by our customers or clients (businesses that have availed of Digid’s services). Our clients might have
configured Digid to seek images of end-users documents (identity, address, etc), personal information, technical information, contact information, photo or video of their face, signature, and end-user location related information from the device.
What is the data usage?
Based on the nature of your association with the businesses (who are also our customers
availed digid’s services to onboard or check your identity) may have a varied level of verification requirements to consider a user’s identity verification to be successful. Our
customers may also use other verification services such as known-face match etc., as per their business needs.
Digid performs various checks but is not limited to location verification, the correctness of
the given documents, face extraction, data extraction from documents, face matching, identity verification, spoof identification, and liveness detection. Digid also uses this data to train our systems, system users, and clients to become more efficient, accurate, and reliable.
Will the data be shared?
Digid ensures to protect the data wherever legally and technically feasible, through contracts
on privacy and security safeguards with the recipient of the information. There might be a
few scenarios where it may not be possible due to the external authoritarian nature of requests
as government and in cases where they do not want to enter into contracts and safeguards.
Digid shares information with external parties (including sub-contractors or our affiliates)
that perform tasks on our behalf. With other companies, organizations, government bodies, and individuals for any legal reason (for example, in connection with any merger or
acquisition or to comply with a court order). Also, whenever there is an ask by our clients or
on behalf of our clients to share the information.
Is the data secure?
Digid follows all administrative, physical, technical, and organizational security measures to protect information about users from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
If you have identified a security vulnerability or bug in our product, system, platform,
solutions, or services, please report it at email@example.com.
What is the data storage period?
Digid performs services on behalf of our customers for different reasons. Being data
controllers, our customers advise us when they no longer need us to store the information we
have collected on their behalf. On such requests, we delete the information we have collected
Please request the business whose business services you wish to avail and with whom you
have provided your data, should you want to delete your data. There might be a few scenarios
where there is a legal reason Digid may store information for a longer duration.
What about law enforcement requests?
Digid will have to get its client direction to disclose any information to a government or law enforcement request. We must comply with our legal bindings if there are any. Any
government or law enforcement body requesting information related to a specific check may
contact us at firstname.lastname@example.org, and we will seek to put you in contact with the relevant client.
For more information on data-related policies, please reach out to us at email@example.com